Shipping & Returns Policy

Last Updated: September 3, 2026

Thank you for supporting Heart to Heart with God and Evans Media LLC. We are committed to carefully processing and shipping every order.

Please review the following Shipping & Returns Policy before placing your order.

1. Shipping

Standard Shipping

All individual book orders are shipped using standard shipping at a flat shipping rate displayed at checkout.

The applicable shipping charge will be added to your order total before payment is completed.

Standard shipping is intended for individual customer orders and is not the same as expedited or guaranteed delivery.

Bulk Orders

Bulk orders may be subject to different shipping charges.

Because the cost of shipping multiple books varies based on the quantity, package size, and total weight of the order, bulk-order shipping charges will be calculated based on weight and applicable shipping costs.

Customers placing bulk orders may be contacted regarding the applicable shipping charge before the order is finalized, when necessary.

If you are interested in placing a large or organizational order, please contact us for bulk-order information.

2. Order Processing

Orders are normally processed within 2-3 business days after payment has been successfully received.

Once your order has been processed, it will be prepared for shipment using our standard shipping method.

Shipping and delivery times are estimates and may vary based on the shipping carrier, destination, holidays, weather, or circumstances beyond our control.

We are not responsible for carrier delays after an order has been shipped.

However, we will make reasonable efforts to assist customers in resolving shipping issues.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time an order is placed.

Please carefully review your shipping information before completing your purchase.

If an order is returned to us because an incorrect or incomplete address was provided by the customer, the customer may be responsible for additional shipping costs required to resend the order.

If you need to make a change to your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

4. Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your package appears to be delayed or lost, please contact us so that we can assist you in determining the status of the shipment.

When tracking information is available, customers may be asked to review the tracking information and, when appropriate, contact the shipping carrier directly.

If an order is confirmed as lost in transit, we will work with the customer to determine an appropriate resolution.

5. Damaged Books

We understand that occasionally a book may be damaged during shipping.

If your book arrives damaged, please contact us within 7 days of delivery and provide:

• Your order number;

• A description of the damage; and

• Clear photographs of the damaged book and shipping packaging.

After reviewing the information, we may offer a replacement or other appropriate resolution.

Please do not discard the damaged book or packaging until we have had an opportunity to review your claim.

6. Incorrect or Defective Orders

If you receive the wrong book or receive a book that is defective or materially damaged before or during shipment, please contact us within 7 days of delivery.

We will review the situation and, when appropriate, provide a replacement or refund.

If the error was made by us, we will work with you to resolve the issue without requiring you to bear costs that should properly be ours.

7. Returns and Change-of-Mind Purchases

Because Heart to Heart with God is a physical book, we do not accept returns or provide refunds simply because a customer changes their mind, no longer wants the book, ordered the wrong quantity, or otherwise decides not to keep the book after delivery.

All properly fulfilled orders are considered final sale, subject to the exceptions described in this policy and any rights provided by applicable law.

Please review your order carefully before completing your purchase.

8. Refunds

Except for orders that qualify under the circumstances described in this policy or where a refund is otherwise required by applicable law, all book sales are final and are not eligible for a refund.

Approved refunds will generally be issued to the original payment method.

Shipping charges are generally non-refundable unless the refund is being provided because of an error on our part, a qualifying damaged/defective product, an undelivered order, or another circumstance where applicable law requires the shipping charge to be refunded.

9. Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible, and the order will be subject to this Shipping & Returns Policy.

Nothing in this policy limits any cancellation or refund rights required by applicable law.

10. Shipping Delays and Unavailable Orders

We make reasonable efforts to process and ship orders within the timeframe stated on our website.

If we determine that we cannot ship your order within the promised timeframe, we will notify you as required and provide available options, which may include consenting to a delay or cancelling the order for a refund.

We will not knowingly accept an order when we do not have a reasonable basis to fulfill it within the timeframe represented on the website.

11. Refused or Undeliverable Packages

If a customer refuses delivery or a package is returned because of an incorrect address, failure to retrieve the package, or another issue caused by the customer, additional shipping charges may apply if the customer requests that the order be shipped again.

A refund, if applicable, may be reduced by non-refundable shipping costs and other costs actually incurred, to the extent permitted by applicable law.

12. Bulk and Special Orders

Bulk orders, organizational orders, event orders, and other specially arranged purchases may be subject to different shipping, payment, cancellation, and return terms.

Any special terms agreed upon for a bulk or special order will be communicated to the customer before the order is finalized.

13. Policy Changes

We reserve the right to modify this Shipping & Returns Policy from time to time.

Any changes will be posted on this website and will apply to orders placed after the updated policy becomes effective.

14. Contact Us

If you have questions about shipping, an order, a damaged book, or a return or refund request, please contact us using the contact information provided on this website.

Evans Media LLC
Heart to Heart with God
Email: h2hwithGod@gmail.com

Please include your order number whenever contacting us about an existing order.